![]() ![]() I would like to see what happened with this. >Can you provide an email, full name, zip code or order number. I would like to make things right with you. Trustpilot message system: >Hi Chris, I just noticed this review. Nice that he chose not to amend this review. In addition, we sent him a free tip tool in response to his complaint. We explained that cases were in short supply throughout the US due to Covid and the case sent was in fact a more expensive case. He complained about the free hard case that we provided with his cue, that it was different than the one pictured (oval instead of round). Yet, I do recall a single customer who did not buy from, but on eBay and did eventually make contact through standard channels. We unsure who this is or if it is even a valid review. We wrote through Trust Pilot in attempt to address his complaint. It is hard to reply when one is unable to make contact with this reviewer. Reply from Budgetcues Updated Apr 7, 2022 You've definitely gained a lifelong customer Thank you once again to Julia and the BudgetCues team. It is also one of the most beautiful cues I now own. It has such a soft feel with such a high level of control. I own multiple cues from multiple brands. I will NOT hesitate to do further business or to recommend BudgetCues to others. I am so thankful and impressed with the level of service I received. At the same time they already had my replacement cue over to Meucci to finish the custom job. I was able to get the original cue out the door the same day she and the team contacted me. She and her whole team made everything right without missing a beat. I contacted BudgetCues and worked with Julia. Unfortunately when it arrived it was the wrong model. This is a bit of a story, but I ordered a new Meucci Casino-7 in spades with an uncoated wrap. Let me start by saying the level of service I got from the BudgetCues team was absolutely incredible and I will definitely be doing future business with them. The weight is not adjustable and the screw is meant to secure the butt plate of your cue.BudgetCues as a company is a level of incredible umatched by others ![]() *DO NOT remove screw in these models (usually Meucci Original logo with a visible flat head screw).
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